Frequently Asked Questions
- First – Transaction & Lead Origination through our Compass Direct Portal with an open API to allow for any external entry point (web site, mobile app or others).
- Second – The Compass LOS for Credit, Document Reception and Processing, Funding, and Registration all in one unified system. With full OCR technology for increased efficiencies.
- Third – Industry Leading Loan/Lease Management with our Compass Loan Management System complete with unmatched reporting, servicing, customer service and collections modules.
- Quick launch in weeks not months. We will do an on-site discovery session with your teams to understand the scope and provide an accurate project timeline.
- Quick changes with self-configuration, no need to ask for development help.
- Launch multiple strategic business lines with your own resources, no costly changes to get your new initiatives or strategies live and growing.
- Unique and complimentary Customer Portal, a one-stop-shop for everything Support, Training and Community facing.
- Enhanced IVR with Customer queue functionality & Chat Support, which can be accessed through your PC or handheld device.
- Or talk to us directly!
- Our Leadership Team has been in the finance industry for more than 30 years and have been integral in driving the evolution to web-based transactions.
- Inovatec is taking that evolution to a new level by shaping our end to end ecosystem to thrive in areas never seen in the finance arena.
- Easy to use, Training is hands on or knowledge based . . . and free of charge!
- Quick integration of business rules and scorecards, all configuration segments are designed with a “daily user” in mind. Common sense layout with easy changes.
- Scale the system at your pace and grow at your pace
Our Support Portal
The JAVELIN Support Portal is a self-serve, customer service tool our clients use to get help promptly. You can access information, request support, and resolve issues online quickly and easily through the Support Portal.See our support portal