Application Support Analyst - Inovatec Systems

Application Support Analyst

canada Head Office

Summary

The Application Support Analyst handles the lifecycle for incidences, problems, and the proactive monitoring of our product systems.  The Application Support Analyst also participates in the day-to-day operations and maintenance of our product hosting infrastructure.

  • Top Qualities: Problem Solving, Highly Organized, Integrity
  • Previous Roles: Cloud Administrator, Systems Administrator, Support Specialist
  • Certification: Microsoft Certified Azure Administrator Associate

Technical Skills

  • Must have a good understanding of cloud computing technologies, business drivers, and emerging computing trends
  • Good technical experience of standard database technologies, such as SQL Database/Server and Web app development, Net development, Microsoft Azure Cloud
  • An understanding of infrastructure architecture, including public and private cloud, networking, virtualization, identity, security and storage
  • An understanding of IT infrastructure, including performing backups, upgrading and patching, performance tuning, monitoring, alerting, deployments, and disaster recovery
  • An understanding of access management, administration, and application support
  • An understanding of ITIL processes, CMDB, and change management

Non-Technical Skills

  • A problem-solving mentality leveraging internal and external resources
  • Analytical and process-oriented, with a proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow-through
  • An exceptional incident troubleshooting and root cause documentation skills
  • Exceptional verbal and written communication

Technologies    

  • Microsoft Azure, Microsoft Windows Server, Microsoft SQL Server, Network firewalls, PowerShell, .Net, PagerDuty, New Relic, Jira, Confluence, Office 365, Teams, Sharepoint, Visio
  • Integration: JSON, XML, REST, SOAP
  • Platforms: Windows Server

Certifications    

  • Microsoft Azure certified, or MCSE or equivalent Microsoft certification with a component of SQL training

Project Experience Types/Qualities

  • 3+ years of production application support and incident response experience within a cloud-hosted platform
  • 3+ years of maintaining and troubleshooting web and SQL servers

Personal Information

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